NONO Terms and Conditions of Sale

NONO Terms and Conditions of Sale

Introduction
By placing an order with NONO, the Buyer agrees to these Terms and Conditions of Sale. These Terms, together with the written Order Confirmation issued by NONO, constitute the entire agreement governing the sale of Products. Any additional or conflicting terms proposed by the Buyer are rejected unless expressly accepted in writing by NONO.

Definitions
Buyer means the person or entity purchasing Products from NONO.
Products means furniture, artwork, and related items produced or sold by NONO.
Order Confirmation means NONO’s written acceptance of the Buyer’s order specifying Products, pricing, and terms.

Order Placement and Acceptance
All purchase orders must be submitted in writing and must include specifications, quantities, delivery address, shipping instructions, and contact details.
No order is binding until NONO issues a written Order Confirmation from Mexico City. NONO may accept or reject any order in whole or in part. Acceptance of part of an order does not obligate acceptance of the remainder.
Once an Order Confirmation is issued, the order is final and may not be canceled or modified except as expressly permitted in these Terms.

Title and Ownership
Title to Products remains with NONO until full payment has been received. Risk of loss passes in accordance with Section Shipping and Risk of Loss.

Design Representation and Approval
Images in catalogs, website, or marketing materials may be digital representations. Variations in proportion, grain, tone, or finish due to natural materials and artisanal production are normal and are not defects.
NONO will provide a technical drawing for approval. The Buyer must confirm approval in writing within five calendar days. If no response is received, NONO may proceed with production. Failure to review constitutes acceptance of specifications.
After written approval of drawings, dimensional or proportional complaints are waived.

Materials and Solid Wood Behavior
Natural variations in color, grain, texture, and patina are inherent characteristics and are not defects.
Solid wood is hygroscopic and may expand, contract, check, develop minor cracks, or show joint separation due to changes in humidity and temperature. These reactions may occur after delivery and are not structural defects unless the Product becomes unsafe for normal residential use.

Buyer Environmental Responsibility
The Buyer is solely responsible for maintaining appropriate environmental conditions. NONO recommends indoor relative humidity between 40 percent and 60 percent and avoidance of extreme dryness, excessive heat, direct sunlight, or uncontrolled air conditioning exposure.
Damage or movement resulting from improper environmental conditions is excluded from warranty coverage.

Customization and Special Orders
Custom or special material orders may involve additional fees and extended lead times. Exact matches to requested tones or materials cannot be guaranteed. Custom and special material orders are non cancelable once accepted.

Monolithic Construction and Site Access
Certain Products are manufactured as single solid structures and are not designed to be disassembled. Where applicable, this will be stated in the Order Confirmation.
Delivery is curbside or door to door only unless otherwise stated in writing. Delivery does not include inside placement, uncrating, assembly, installation, stair transport, elevator handling, rigging, crane service, or maneuvering within the property.
The Buyer is solely responsible for verifying access conditions before placing an order, including door widths, corridor clearances, stair dimensions, elevator capacity, turning radii, and structural load capacity. NONO is not liable for costs, delays, or damages arising from site access limitations.

Pricing and Payment
Prices are those stated in the Order Confirmation. Prices exclude taxes, duties, storage, insurance, freight, installation, and ancillary charges unless expressly included.
Unless credit has been approved, full payment is required as a 100 percent deposit.
Delinquent balances accrue interest at 1.5 percent per month.
No discounts apply unless expressly stated in writing.
Buyer shall not initiate credit card or PayPal chargebacks without providing prior written notice and reasonable opportunity to resolve the matter. Unauthorized chargebacks constitute material breach of contract.

Taxes, Duties, and Import Charges
The Buyer is responsible for all taxes, tariffs, duties, customs fees, brokerage charges, and governmental assessments associated with the sale, transport, importation, or use of the Products.
Import duties and taxes are not included in NONO pricing. Carriers may require payment prior to or at delivery. If such charges are billed to NONO, the Buyer agrees to reimburse NONO in full upon receipt of documentation and invoice.

Production Timelines
Production and delivery dates are estimates only. Time is not of the essence. NONO is not liable for delays and the Buyer waives claims arising from estimated timelines.

Force Majeure
NONO is not liable for delay or failure caused by events beyond its reasonable control including natural disasters, labor disputes, governmental actions, transportation disruptions, material shortages, or similar events.

Shipping and Risk of Loss
NONO arranges shipment through third party carriers. The carrier is not NONO’s agent.

Risk of loss passes to the Buyer once the Products leave NONO’s facility and are delivered to the carrier.
If the Buyer fails to accept delivery, NONO may transfer the Products to storage at the Buyer’s expense. Transfer to storage constitutes delivery for invoicing, risk, and payment purposes.

Inspection and Claims
The Buyer must inspect Products immediately upon delivery and note any damage or discrepancy on the carrier’s receipt.
Claims must be submitted in writing within three calendar days of delivery and must include detailed photographs of packaging as received, the wrapped Product, and the unwrapped Product.
Failure to provide timely written notice constitutes irrevocable acceptance.
NONO may assist in carrier claims but does not guarantee outcomes or updates. If the carrier approves a claim, NONO will produce a replacement. If not approved, NONO is not obligated to replace or repair at its expense.

Returns
Returns require prior written authorization. Unauthorized returns will be refused.
Standard items, if approved for return, are subject to a 50 percent restocking fee. Custom and special orders are not returnable.
Return shipping must be prepaid by the Buyer. Risk of loss during return transit remains with the Buyer. Damage during return may reduce or eliminate any refund.

Limited Warranty
Products are warranted against defects in workmanship only for two months from shipment under normal residential indoor use and proper environmental conditions.
Exclusions include natural wear, humidity related movement, checking, joint separation, dimensional change, misuse, improper storage, improper installation, environmental exposure, commercial use unless approved in writing, and sourced components.
Warranty claims must be submitted in writing within five calendar days of discovery.

Exclusive Remedy and Liability Limitation
The sole remedy for any claim is, at NONO’s discretion, repair, replacement, or refund of the purchase price of the affected Product.
Refunds shall not exceed the amount actually paid for the Product and exclude freight, duties, taxes, installation, or ancillary costs.
NONO’s total cumulative liability shall not exceed the amount paid for the specific Product giving rise to the claim. NONO is not liable for indirect, incidental, special, or consequential damages including lost profits or loss of use.
Any refund issued constitutes full and final settlement of the claim. Upon acceptance, the Buyer waives further claims arising from the same matter.

Indemnification
The Buyer agrees to indemnify and hold NONO harmless from claims, damages, or expenses arising from improper installation, modification, resale, misuse, or failure to maintain appropriate environmental conditions.

Intellectual Property
All designs, drawings, renderings, models, and artistic works remain the exclusive property of NONO.
The Buyer may not copy, reproduce, reverse engineer, manufacture, or authorize manufacture based on NONO designs without prior written consent.
Catalogs and price lists are confidential trade materials and may not be reproduced or distributed.

Limitation Period
Any legal action arising from the sale of Products must be commenced within twelve months of shipment.

No Third Party Beneficiaries
These Terms confer rights only to NONO and the Buyer. No third party may assert claims under this agreement.

Attorney Fees
In any dispute arising under these Terms, the prevailing party is entitled to recover reasonable legal fees and costs.

Governing Law and Jurisdiction
These Terms are governed by the laws of Mexico City, Mexico.
Any dispute shall be exclusively resolved in the competent courts of Mexico City, Mexico. The Buyer waives any other jurisdiction.

Severability
If any provision is held invalid, the remaining provisions remain in full force and effect.

No Waiver
Failure to enforce any provision does not constitute waiver of future enforcement.

Acceptance
By placing an order and submitting payment, the Buyer acknowledges that they have read and agreed to these Terms and Conditions of Sale.